Refund Policy
At BSkyBoard, we strive to ensure our customers are satisfied with our services. However, we understand that there may be situations where a refund is necessary. Please carefully read our refund policy below:
Eligibility for Refunds
- Refund Request Period Refund requests must be submitted within 14 calendar days of the purchase date. Requests made after this period will not be eligible for a refund.
- Unused Credits Refunds are only granted if the purchased credits remain 100% unused. If any portion of the credits has been utilized, a refund will not be processed.
How to Request a Refund
To request a refund, please contact us using contact form and fill with the information:
- Your full name.
- Order ID or receipt number.
- Reason for the refund request.
- Credits that have been partially or fully used.
- Refund requests submitted after the 14-day window.
We will review your request and respond within 7 business days.
Non-Refundable Items
The following are non-refundable under any circumstances:
Processing Time
If your refund request is approved, the refund will be processed to your original payment method. Please allow 7-10 business days for the transaction to appear on your statement, depending on your bank or payment provider.
Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on this page, and it is your responsibility to review the policy periodically.
For questions about our refund policy, please contact us at using contact us form.